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Frequently asked questions

How do I book an appointment? Contact one our helpful reception team by phone on 02920 387 683 or by email
at or come along in person.
What happens if I need to change my appointment? If you need to change your appointment please contact the Reception team as soon as possible.
What will the costs be? A New Patient Consultation is priced at £90 (£50 deposit on booking).  However, we do offer a 10-minute free consultation if you would just like to meet the dentist and have a chat (please note that a New Patient Consultation will then need to be booked if you decide we are the right practice for you). Should you require any x-rays during your New Patient Consultation these are charged per x-ray (x-rays are free on our Membership Plan). The appointment allows the dentist to fully examine your teeth and mouth as well as giving you the opportunity to discuss any concerns you may have. From this examination and discussion your dentist will be able to provide you with a detailed treatment plan providing you with treatment options and associated fees.  Our full price list can be found here.
How do I pay? You can pay by cheque, credit and debit card, Apple/Google Pay or cash on the day of treatment. A 20% discount is applied to most treatment for members of Pontcanna Dental Care Plan. We also have 0% interest finance available (up to 12 months) subject to application.
What happens at my first appointment? At your first appointment you will have a 12 point Healthy Mouth Review.
How long are the appointments? Your first Healthy Mouth Review can be anything between 40 minutes to 1 hour. If you require further treatment the timings of any further appointments will be discussed with your dentist.
Do I have to have membership to the Pontcanna Dental Care Plans to use the practice's dental services? No, you don't have to be a Pontcanna Dental Plan Member, our dental services are open to everyone.
Do you offer cosmetic treatments? We offer a full range of the latest cosmetic dental procedures including tooth whitening, veneers, implants, invisible braces and wrinkle reduction.
How would you deal with me being a nervous patient? We do have a dentist who is very sympathetic with phobic and very nervous patients as he used to be one himself.  Read Charlie's story.
Is the practice easy to find? Our welcome pack and our website have a map and very clear detailed instructions on how to find us in Cardiff.
Is parking available? Although we do not have a car park there is free parking located in the vicinity of the practice. Local car parks are also highlighted on our map. Alternatively we have excellent local transport links being located in the city centre.
How is the practice organised? When you arrive at Pontcanna Dental Care you will be greeted by one of our lovely front desk team. We are here to help you fill in a medical history form and prior to your treatment there is a comfortable lounge with relaxing music, a range of magazines and books to read and great coffee!
How do I make a complaint? We put a great deal of effort in customer care and experience.  If you have any feedback, suggestions or would like to lodge an official complaint please contact our Business Manager, Grant Bignell, on 02920 387683 or .  If clients are not satisfied with the result of our procedure, then a complaint may be made to the General Dental Council, Health Inspectorate Wales (0300 062 8163), or the Dental Complaints Service (0845 612 0540).
How do I get in touch with the GDC? The General Dental Council (GDC) regulate dental professionals in the UK.  You can visit their website, call them on 0845 222 4141, or write to them at 37 Wimpole St, London, W1G 8DQ.
When are you open? We are open Monday to Thursday from 8am to 5:30pm and from 8am until 1pm on a Friday.  We are also open until 7pm on request - please call for more details.  Outside of these hours, our Dentists are always available in emergencies - just call us for more information.
How do I get emergency treatment if I am a PDC Plan Member? We always do our utmost to get you out of pain ourselves as soon as we can.  On occasions where we are unable to see you (if you are away from the area or abroad for example), we recommend that you call the Patient Plan Direct Helpline on 0333 3580 499 or you can visit the website to begin a claim -